STORE : Store Return Policy

You may return most items sold through JohnHolland.com within 30 days of delivery for a full refund, minus shipping and handling charges. We will pay the shipping cost for items returned as a result of our error.

We cannot accept returns of certain items, including:

• Any item that is returned more than 30 days after delivery.
• Any book that has obvious signs of use.
• Any CD that has been opened (taken out of its plastic wrap).
• Any item that is not in its original condition, is damaged, or is missing parts.

If you received a damaged, defective, or incorrect item, please contact us at orders@johnholland.com and we will provide you with instructions for replacement.

Please send returns to:
John Holland Consultants
PO Box 983
Exeter, NH 03833

We will issue a credit to your Visa, MasterCard or Discover card as soon as we have received your package.

Workshop Cancellation Policy
Should you need to cancel a reservation for this workshop, you may do so by contacting us at workshops@johnholland.com. We rely on your attendance to make important arrangements. If you need to withdraw from this workshop, you must inform us no later than 60 days prior to the day of the workshop to receive a refund – see below for details.

Our refund policy is as follows:

• 60 days notice prior to the date - Full refund less a $25 change fee.
• 30 days notice prior to the date - 50% refund less a $25 registration fee.
• 7 days prior to the workshop or for participant no-shows - no refunds are granted.

Shopping Requirements
ALL purchases through the John Holland Store must be made using a standard browser such as Internet Explorer or Firefox (PC users) or Firefox or Safari (Mac users).

Please note: Cookies need to be enabled to complete a transaction.

Return Policy
To review our Return Policy, please click here.

Shipping
Shipping now available worldwide* via The United States Postal Service only.

Orders take approximately 7-10 business days (and a little longer for the limited edition prints) for processing (subject to immediate availability). When ordering more than two items, please use a physical street address. We cannot ship orders with multiple items to a P.O. Box address.

* There are different rate choices available for all customers. Depending on the size of your order, the best price may be the Priority Flat Rate.

Ordering Issues
If you have any difficulties in ordering, please follow these simple steps:

• clear your shopping cart by clicking the "clear shopping cart" button at the bottom of the page. Please be sure not to use the "back" button during the ordering process.
• clear your cache file or cache history from your browser.

If you still have problems, please email orders@johnholland.com with specific details of your problem, and we will respond as soon as possible, usually within 3 working days.

Payment Method
We take the following credit cards: Visa, MasterCard or Discover.

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